• Provide individual and group support to homeless, formerly homeless, and community members of the downtown east who are marginally housed people using an empathic harm reduction approach.
• Provide outreach to potential program participants.
• Train and liaise with Dixon Hall staff and members of the de-escalation team.
• Respond to community crises as they develop.
• Assist tenants to develop individualized plans of action with short-term and long-term goals, and identify strategies to achieve and maintain housing stability.
• Facilitate referrals for tenants to specialist, hospital or community resources, as appropriate.
• Arrange for referrals, including any follow-up appointments, and documentation for medical specialists for assigned practitioners.
• Assess and assist tenants to manage episodic and stable chronic health conditions associated with persistent drug and alcohol use.
• Participate in case conferences with tenants as needed.
• Provide educational support to tenants regarding emerging and persistent challenges related to addiction.
• Provide supportive and lifestyle counselling and crisis management when indicated.
• Assist tenants to navigate the mental health and addictions services to support their success in maintaining their housing.
• Arrange and maintain both regular and intermittent times for home visits with tenants.
• Accompany tenants to appointments, medical, legal, or otherwise, when necessary.
• Communicate with the appropriate Housing Support Worker and project managers as required.
• Advocate on behalf of tenants.
• Inform tenants of their rights and responsibilities.
• Maintain up to date case notes, progress reports and tenant files.
• Compile monthly statistical data and submit reports based on this data.

• Relevant post-secondary degree or certificate, or equivalent work experience in the field of Harm Reduction/Mental Health Support (required).
• Degree or diploma in social services or equivalent experience (required).
• Demonstrable experience working with homeless, formerly homeless, and marginally housed people.
• Minimum of two (2) years related experience in crisis support, substance use issues, mental health and harm reduction, crisis intervention and counseling skills.
• Demonstrable ability in case management with supportive counseling; strong assessment and clinical skills.
• Experience writing reports and maintaining statistical program data.
• Excellent advocacy skills and application of therapeutic strategies.
• Valid Ontario Class G driver’s license.
• Strong written and verbal English language communication skills; fluency in additional languages will be considered an asset.
• Knowledge of the Mental Health Act, DSM IV, and psychiatric medications.
• Knowledge of best practice guidelines for disorders assessment and treatment.
• Demonstrable knowledge of community agencies and their relevant programs and services.
• Self-directed and independent; ability to work effectively as an inter-disciplinary team and in collaboration with other community professionals.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing client situations and needs.
• Demonstrable application of harm reduction principles and strategies.
• Flexibility in working hours with occasional travel within the City of Toronto.
• Intermediate level of computer literacy utilizing MS Office applications.
• Emergency First Aid & CPR certification an asset.
• Crisis Prevention and Intervention training/certification an asset.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.

Dixon Hall  is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.