Customer Service Assistant - Canada Summer Jobs

• Answer general inquiries via phone calls, provide information on services, and facilitate referrals into Agency programs.
• Conduct client feedback phone calls and interviews, and record feedback.
• Organize and evaluate client feedback and make recommendations for improvements.
• Assist during event coordination and follow ups.
• Conduct regular follow ups with clients.
• Recommend process improvements for administrative efficiency.
• Collaborate with the Employment and Settlement Services team, and other departments, to ensure client inquiries are addressed.
• Operate effectively, efficiently, and with a client-focused approach to achieve optimal outcomes.
• Actively participate in departmental meetings and events.
• Regularly meet with the Manager and other staff to discuss individual and team effectiveness.
• Provide general administrative support as needed.
• Adhere to agency policies, procedures, and uphold the Mission, Vision, and Values of Dixon Hall.
• Other duties as assigned.

• Must be between 15 and 30 years of age at the beginning of the employment period.
• Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
• Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

• Currently enrolled in, or recently completed, post-secondary education.
• Relevant work experience (placement opportunities included) in similar customer service environments is an asset.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office (Word, Excel, Outlook, Publisher) and database management.
• Dependable, punctual, and flexible in handling various tasks.
• Ability to work efficiently both as part of a team and independently.
• Proficiency in a second language is an asset.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
• Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall  is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process. Please feel free to apply even if you do not meet the Canada Summer Jobs requirements.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.