Supervisor, Shelter and Respite Services

Employment Type: Full-time, Long-term Contract 
Department: Shelter and Respite Services
Union: Excluded
File #: 24-SRS-29 (3 Open)
Posting Date: September 09, 2024
Posting Close: September 23, 2024
Winter Program

Position Summary

Reporting to Manager, Shelter and Respite Services, the Supervisor, Shelter and Respite Services is responsible for providing supervisory and operational support for the team and the day-to-day operations of their assigned portfolio. They will also be responsible for creating a safe and supportive environment for all clients and staff working in the department.

Duties and Responsibilities  

• Plan, coordinate, direct and monitor the effective of all operational activities of the assigned portfolio.
• Participate in and lead committees and task groups as required.
• Provide input on the development of the annual operating plan for the department as required.
• Support and participate in projects in area of responsibility and provide status reports to direct manager.
• Support developing monthly schedules for the Shelter & Respite Services department.
• Assist with on-call duties on a rotational basis.
• Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy development.
• Seek opportunities to ensure a participative working relationship with funders.
• Seek opportunities to be involved in and contribute to Shelter and Housing Networks in the Community and the City of Toronto.
• Participate in the development of the annual department budget.
• Adhere the Expenditure and Accounting systems outlined by the Finance Department.
• Oversee the effective and efficient procurement and supply control procedures in assigned portfolio.
• Manage the payroll responsibilities for assigned portfolios.
• Manage property management issues.

People and Culture

• Engage with People and Culture department for recruitment, orientation and for all labour relations matters for employees in the assigned portfolio.
• Address and manage all employee performance and behavioural issues in a timely manner within Collective Agreement timelines.
• Supervise, coach and mentor employees in the department.
• Establish clear goal setting with department employees through annual performance evaluations and outline expected outcomes and time frames against which performance will be reviewed.
• Manage disciplinary actions within the department in accordance with process and timelines set out in the collective agreement.
• Consistently applies terms of the collective agreement within the department.
• Ensure that all employees within the department understand WSIB claim process and importance of return to work’ measures to avoid lost time claims.
• Monitor all active WSIB claims within the department and ensure ongoing efforts are made to facilitate early return to work.

Organizational Accountability

• Work collaboratively with other Dixon Hall staff and departments and volunteers.
• Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
• Ensure adherence to all aspects of the Occupational Health & Safety Act and Fire Code.
• Complete workplace incidents/injuries reports as needed.
• Provide support to Occupational Health & Safety Committee to ensure it meets all legislative requirements.
• Oversee the implementation of fire and emergency drill procedures and reviews reports to ensure follow up is completed as required.
• Other duties as required.

Qualifications

• Bachelor of Social Worker, or Social Services Community College Diploma, or related degree/diploma required.
• Emergency First/Aid CPR certification preferred.
• A minimum of 3 years supervisory experience or related experience.
• Previous experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
• Management experience in a unionized environment preferred.
• Demonstrated crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
• Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
• Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with employees, clients, peers, and volunteers.
• Strong organizational and administrative ability, proficient in a variety of computer applications.
• Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
• Strong written and verbal English language communication skills; fluency in other languages will be considered an asset.
• Excellent multi-tasking, time management, writing, and editing skills.
• Demonstrated ability to engage and work collaboratively with stakeholders and personnel from diverse sectors (public, private, non-profit, community-based organizations, resident associations, and community residents), multiple program areas, and cultures.
• Self-directed and independent, as well as proven experience in working effectively as an inter-disciplinary team member and in collaboration with other community professionals.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
• Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall  is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.